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Free Shipping On Qualified Orders Over $200 | Continental USA Only!

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*Current Deals & Specials

Help or FAQ

Order Status

Has my order shipped?

Please "Login" to your account to view order information. Please allow up to 3 business days of processing.

How do I change quantities or cancel an item in my order?

"Login" to your account at the top right hand side of our site to view orders you have placed. Then click the "Change quantities" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

A tracking number will be e-mailed to you once your product ships out. Alternatively, you may also "Login" to your account and view order status to track your order.

My order never arrived.

Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer support for further assistance.

An item is missing from my shipment.

If you noticed an item is missing from you order, please check all tracking numbers to make sure everything has been delivered. In the case everything was delivered already and you're still missing a product(s), please take pictures of the box for any open damage and contact our support team immediately.

My product is missing parts.

In the case you're missing some parts from your product kit, please DO NOT installed the product. We may need to replace the full kit or may need the product new in the box to request a Warranty Missing part from the manufacturer. Contact our support team for further assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. Please know that an ETA given is only an Estimated Time of Arrival and as such there may be an additional 4-6 week cushion period if things don't go as planned with the manufacturer.

Shipping and Returns

Shipping and Return Policies

To provide faster delivery and turn around time; Kami Speed ships products out from different warehouses throughout the United States. Usually averaging 1-3 business days for processing before shipping. Depending on the package, we ship using different carriers according to the item's location, content, and size. All orders made after 3:00pm ET will be shipped or processed the next business day.

Insurance & Damage

All products are insured for its value and packed well for precaution; however, accidents may happen. In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify Kami Speed within 5 days of receiving your order. If these steps are not followed, your shipment may not be able to be a candidate for the insurance claim.

Take pictures of the damaged product and all of its content and send them to us via this FORM Keep the product and its original packaging as it arrived. Make a list of the damaged or lost item(s).
DO NOT send the product back to us; once we received the information listed above we will file a damage claim with the shipper. Once a damage claim is filed, the carrier will pick up the product for return or inspection; a replacement will be sent after claim return confirmation.

Shipping Rates

The Shipping Rates shown at time of checkout are dimensional rates only. Sometimes these rates may be off due to size and shipping location and so final adjustments may be needed. In the case any shipment adjustments may be needed, we will contact you for the difference in shipping charges. International orders (Outside the USA) are not automatically processed as we may require additional information from you. Furthermore, final shipping cost may be adjusted depending on current international shipping rate (we will contact you before the order is processed if this is the case).

Return of an item

If you wish to return your purchase, please contact our Customer Support team in order to have an RMA number assigned to your order. We will not accept returns without an RMA Number. Prior to initiating a return, please read the following:

DISCLAIMER: By purchasing through Kami Speed, you agree to all of our terms and conditions. All performance products are for off-road and/or competition use only. Please consult your local authority before installing or using any performance parts for legality in street use. Kami Speed assumes no liability for parts sold. All warranties are subject to approval by the manufacturer and will be taken care of with the manufacturer accordingly.

Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on special order, opened, installed, incomplete, or otherwise used products. If a product is ordered and not wanted, the UNUSED item can be returned within 30 days after the product has been delivered. Once the product is returned you have two options for your refund:

You may have your purchase refunded back on your original payment method minus a 15% restocking fee of the total amount. In this case, please know that the initial shipping is not refundable (free shipping items still incur shipping charges which HAVE to be deducted on a return). All items wanting to be returned MUST be reported within 30 days of delivery date. If you are still browsing and want an alternate product we can provide you with a full credit minus shipping cost as Kami Speed store credit. This is the only case where a restocking fee will not be incurred.

On both refund options a return shipping label may be provided if you're unable to ship the product(s) back using your own method of shipping. This shipping cost will be deducted from your total refund or credit.

Can I cancel my Order?

In the case that an order has not been processed; the complete or partial order may be canceled for a full refund (shipping & tax included). Processed orders that have not shipped will incur a 5% processing fee, this is mainly to cover any payment processing and cancelation fee with the manufacturer. A processed order is an order that has already been put in our system and the product has been taken out of inventory and moving towards the packing and shipping face. On special order or custom made orders, the processing face is indicated when the manufacturer has received our order. Please be courteous and notify us ASAP if you wish to cancel any order(s) that were recently placed in order to prevent any processing fee(s).

Can I cancel my Special Order?

All special orders CAN NOT be canceled or refunded for any reason. Once the order has been processed or shipped inbound there is no return from the manufacturer. We will notify you when an order is a special order prior to processing your order.

Am I able to cancel a processed BackOrder?

All pre-approved backordered or pre-ordered item/s will be subject to a 5% cancelation fee of the total value of the item/s plus shipping. This fee becomes active after a written consent is replied via email to wait for the backorder item or when the processing time notified via email elapses (2 business days after backorder email is sent). In order to prevent any backorder related issues, we utilize a read email software to inform us the sent email has been read. Using this read email software, we can safely assume that the read backordered email is understood and your order is ok to process even though no written reply was given. Any cancelations after this will be subject to the 5% backorder cancelation fee.

What to do about Shipping Returns

Some packages shipped may or may not require signatures for package release. In the case a package requires a signature and can not be signed for, the carrier will have package pick up locations if you are unable to sign for the package. In the case the item is returned due to negation or unavailability, you will be responsible for the return shipping costs and pay a 15% restocking fee. These fees will be charged to your account on file.

Does My Product Have Warranty?

All products come with the warranty that is applied directly by the manufacturer. Kami Speed DOES NOT offer any type of product warranty, nor are we responsible for product failures or failures due to installation. Any manufacturer warranty claim/s will have to be dealt directly with the manufacturer. Please check directly with the manufacturer for further details on product warranty.

Some imported items may have a limited manufacturer warranty. In this case, please inquire to determine if your overseas item may be covered under a limited manufacturer warranty. As with US manufacturers, we will only serve as a mean of communication; however, we will not be responsible for any warranty terms given by the overseas manufacturer.

Include the UNUSED parts and any additional information that was included. Include a copy of your receipt or packing slip. Write a brief description of the problem with the product. If you have a receipt for the return shipping include as well. We DO NOT accept any freight collect packages. All products come with the warranty that is applied directly by the manufacturer. Kami Speed DOES NOT offer any type of product warranty, nor are we responsible for product failures or failures due to installation. Any manufacturer warranty claim/s will have to be dealt directly with the manufacturer. Please check directly with the manufacturer for further details on product warranty.

Some imported items may have a limited manufacturer warranty. In this case, please inquire to determine if your overseas item may be covered under a limited manufacturer warranty. As with US manufacturers, we will only serve as a mean of communication; however, we will not be responsible for any warranty terms given by the overseas manufacturer.

Pricing and Billing

Do I have to pay State Tax?

You only have to pay sales tax if you are located in the state of Florida. However, there may be some instances where a dropship item may need to charge tax if you're located in the vicinity of the manufacturer's warehouse.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours of processing your order. Special order items and backorders will be charged within 24 hours after you submit your order.
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