Help or FAQ

Order Status

Why Hasn't My Order Shipped?

If you ordered an item that showed it was "In Stock", it may either still be processing or it has already shipped. Since we're not Amazon, but rather a small family business, all orders are processed and shipped Monday-Friday from 10am-5pm EST. And because we're not Amazon, the shipping companies will not pickup from us on the weekends.

Do keep in mind some item(s) can take up to 3 business days to process and if ordered after 3pm EST, it will process the next business day. It is our intent to process and ship the same business day when possible as long as the item(s) were "In Stock" and do not need to be assembled.

If it has been more than 3 business days and you haven't seen a tracking number, there are 3 possibilities:

1. Your email thinks we're spam or we were automatically filtered to some weird category. In this case, please search an email from @kamispeed.com or log in to your account to view the tracking number if searching fails.
2. You may have possibly ordered a product that was "Special Order". Special Order items are usually made to order or are not tracked by our inventory. Generally these will have a turn around time frame underneath the "Special Order", to indicate a rough estimate on how long the part will take to ship.
3. You and someone else were fighting for the last In Stock item! You may have possibly bought the last one at the same time someone else did, but just a few minutes behind. In this instance, we have to give it to the first order that came in. But don't worry, we'll contact you with different options if this happens.

How do I change quantities or cancel an item in my order?

Our system is not YET advanced enough for you to do this on your end. User cancelation will be added very soon to our system. But in the meantime, please use the "Contact Us" page to email us about wanting to change or cancel a quantity.
Just be aware that if your order already processed or shipped we won't be able to do either of these. So a new separate order will have to be made or you will need to request an RMA to have the product ship back. Please see Returns for more information.

How do I track my order?

A tracking number will be e-mailed to you once your product ships out. Please make sure to search your email as sometimes our emails get filtered out by the email providers.
Alternatively, you may also "Login" to your account and view order status to track your order. If you did not create an account during the ordering process, you will not be able to Login. Please contact support@kamispeed.com with your order, so we can create an account for you or email you the tracking number.

My order never arrived.

Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact the shipping company first and then contact support@kamispeed.com if the package was misplaced by the shipper. We will need a claim number requested by you from the shipping company to successfully open an investigation on our end.

An item is missing from my shipment.

If you noticed an item is missing from you order, please check all tracking numbers to make sure everything has been delivered. Some items may have shipped in multiple boxes from different warehouses, so the missing part may still be on its way. In the case everything was delivered already and you're still missing a product(s), please take pictures of the box for any open damage or re-taping, and contact us via support@kamispeed.com.

My product is missing parts.

In the case you're missing some parts from your product kit, please DO NOT installed the product. The kit may need to be replaced in full or the manufacturer may request the whole product back. If this happens, please contact the manufacturer directly and request a Warranty for Missing Parts. In some instances, they may direct you back to us as some manufacturers do not deal with the public directly.

When will my backorder or special order item arrive?

If you ordered a "Special Order" item, the product page will indicate an estimate time it will take for the part to be made and then ship. However, do keep in mind these are good faith Estimated Time of Arrivals provided for us by the manufacturer. And in some rare occasions there may be delays, due to shortages of raw material, delays with freight logistics, or bottlenecks at the ports which may well push the ETA an additional 4+ weeks.
Because so many parties are involved in getting a product out to you, one issue between the logistics process can interfere with the ETA provided. It's like working with 6 different strangers on a single project, but you're the one getting graded at the end. So please bear with us as we do our best to provide you with the information provided to us by the manufacturer(s).

Shipping and Returns

Shipping and Return Policies

To provide faster delivery and turn around time; Kami Speed ships products out from different warehouses throughout the United States. Usually averaging 1-3 business days for processing before shipping. Depending on the package, we ship using different carriers according to the item's location, content, and size. All orders made after 3:00pm ET will be shipped or processed the next business day.

Insurance & Damage

All products are insured for its value and packed well for precaution; however, accidents may happen. In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify Kami Speed within 5 days of receiving your order. If these steps are not followed, your shipment may not be able to be a candidate for the insurance claim.

Take pictures of the damaged product and all of its content and send them to us via this FORM Keep the product and its original packaging as it arrived. Make a list of the damaged or lost item(s).
DO NOT send the product back to us; once we received the information listed above we will file a damage claim with the shipper. Once a damage claim is filed, the carrier will pick up the product for return or inspection; a replacement will be sent after claim return confirmation.

Shipping Rates

The Shipping Rates shown at time of checkout are dimensional rates only. Sometimes these rates may be off due to size and shipping location and so final adjustments may be needed. In the case any shipment adjustments may be needed, we will contact you for the difference in shipping charges. International orders (Outside the USA) are not automatically processed as we may require additional information from you. Furthermore, final shipping cost may be adjusted depending on current international shipping rate (we will contact you before the order is processed if this is the case).

INTERNATIONAL DUTIES AND TAXES

All international orders outside of the USA are subject to duties and taxes per your countries jurisdiction and determined by customs. We absolutely have no control over this. Kami Speed serves the right to ship using an alternative method if we see it fit, in order to expedite shipping and reduce your rate depending on product value. Please contact us of the possible tax value for a specific product and destination.

Return of an item

If you wish to return your purchase, please contact our Customer Support team in order to have an RMA number assigned to your order. We will not accept returns without an RMA Number. Prior to initiating a return, please read the following:

DISCLAIMER: By purchasing through Kami Speed, you agree to all of our terms and conditions. All performance products are for off-road and/or competition use only. Please consult your local authority before installing or using any performance parts for legality in street use. Kami Speed assumes no liability for parts sold. All warranties are subject to approval by the manufacturer and will be taken care of with the manufacturer accordingly.

Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on special order, opened, installed, incomplete, or otherwise used products. If a product is ordered and not wanted, the UNUSED item can be returned within 30 days after the product has been delivered. Once the product is returned you have two options for your refund:

You may have your purchase refunded back on your original payment method minus a 20% restocking fee of the total amount. In this case, please know that the initial shipping is not refundable (free shipping items still incur shipping charges which HAVE to be deducted on a return). All items wanting to be returned MUST be reported within 30 days of delivery date. If you are still browsing and want an alternate product we can provide you with a full credit minus shipping cost as a Kami Speed store credit. Some brands are excluded and may incur up to a 10% fee. Please contact us to make sure.

On both refund options a return shipping label may be provided if you're unable to ship the product(s) back using your own method of shipping. This shipping cost will be deducted from your total refund or credit.

Am I able to cancel a processed BackOrder?

Only non special order items can be canceled (see can I cancel my special order). All other backorders can be canceled prior to shipping. A 6% processing fee will be deducted from your refund, unless you choose to keep the amount as store credit.

Can I cancel my Order?

All processed orders that have not shipped will incur a 6% processing fee, this is mainly to cover any payment processing and cancelation fee with the manufacturer or warehouse. A processed order is an order that has already been put in our system and the product has been taken out of inventory and moving towards the packing and shipping face. On special order or custom made orders, the processing face is indicated when the manufacturer has received our order. Please be courteous and notify us ASAP if you wish to cancel any order(s) that were recently placed in order to prevent it from shipping out.

Can I cancel my Special Order?

All special orders CAN NOT be canceled or refunded for any reason. Once the order has been processed or shipped inbound there is no return from the manufacturer. Special order items are classified as items that are out of stock that are either not kept in stock in the states or take longer than 1 month to fullfill.

What to do about Shipping Returns

Some packages shipped may or may not require signatures for package release. In the case a package requires a signature and can not be signed for, the carrier will have package pick up locations if you are unable to sign for the package. In the case the item is returned due to negation or unavailability, you will be responsible for the return shipping costs and pay a 20% restocking fee. These fees will be charged to your account on file.

Does My Product Have Warranty?

All products come with the warranty that is applied directly by the manufacturer. Kami Speed DOES NOT offer any type of product warranty, nor are we responsible for product failures or failures due to installation. Any manufacturer warranty claim/s will have to be dealt directly with the manufacturer. Please check directly with the manufacturer for further details on product warranty.

Some imported items may have a limited manufacturer warranty. In this case, please inquire to determine if your overseas item may be covered under a limited manufacturer warranty. As with US manufacturers, we will only serve as a mean of communication; however, we will not be responsible for any warranty terms given by the overseas manufacturer.

Include the UNUSED parts and any additional information that was included. Include a copy of your receipt or packing slip. Write a brief description of the problem with the product. If you have a receipt for the return shipping include as well. We DO NOT accept any freight collect packages. All products come with the warranty that is applied directly by the manufacturer. Kami Speed DOES NOT offer any type of product warranty, nor are we responsible for product failures or failures due to installation. Any manufacturer warranty claim/s will have to be dealt directly with the manufacturer. Please check directly with the manufacturer for further details on product warranty.

Some imported items may have a limited manufacturer warranty. In this case, please inquire to determine if your overseas item may be covered under a limited manufacturer warranty. As with US manufacturers, we will only serve as a mean of communication; however, we will not be responsible for any warranty terms given by the overseas manufacturer.

Pricing and Billing

Do I have to pay State Tax?

You only have to pay sales tax if you are located in the states of California and Florida. However, there may be some instances where a dropship item may need to charge tax if you're located in the vicinity of the manufacturer's warehouse.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

The moment you place your order online, your card will be charged immediately by our system in order to prevent any order delays or processing delays.
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