|Shipping and Returns|
|SHIPPING AND RETURN POLICIES|
|To provide faster delivery and turn around time; Kami Speed ships products out from different warehouses throughout the United States. Usually averaging 1-3 business days for processing before shipping. Depending on the package, we ship using different carriers according to the item's location, content, and size.
Insurance & Damage
All products are insured for its value and packed well for precaution; however, accidents may happen. In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify Kami Speed within 5 days of receiving your order. If these steps are not followed, your shipment may not be able to be a candidate for the insurance claim.
*Take pictures of the damaged product and all of its content and send them to us via this FORM
*Keep the product and its original packaging as it arrived.
*Make a list of the damaged or lost item(s).
*DO NOT send the product back to us; once we received the information listed above we will file a damage claim with the shipper.
Once a damage claim is filed, the carrier will pick up the product for return or inspection; a replacement will be sent after claim return confirmation.
The Shipping Rates shown at time of checkout are dimensional rates only. Sometimes these rates may be off due to size and shipping location and so final adjustments may be needed. In the case any shipment adjustments may be needed, we will contact you for the difference in shipping charges. International orders (Outside the USA) are not automatically processed as we may require additional information from you. Furthermore, final shipping cost may be adjusted depending on current international shipping rate (we will contact you before the order is processed if this is the case).
Return of an item
Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. If a product is ordered and not wanted, the UNUSED item can be returned within 30 days. Please know that shipping is not refundable in either direction. All items wanting to be return MUST be reported within 30 days of the original invoice date.
Returns on price match items will incur a 25% restocking fee if returned after the item has already been shipped. All other aforementioned policies will also apply.
Note: Special Order Items & Clearance Items are Non-Refundable. We will NOT accept returns without a RMA #.
All products come with the warranty that is applied directly by the manufacturer. Kami Speed DOES NOT offer any type of product warranty, nor are we responsible for product failures or failures due to installation. Any manufacturer warranty claim/s will have to be dealt directly with the manufacturer. Please check directly with the manufacturer for further details on product warranty.
Some imported items may have a limited manufacturer warranty. In this case, please inquire to determine if your overseas item may be covered under a limited manufacturer warranty. As with US manufacturers, we will only serve as a mean of communication; however, we will not be responsible for any warranty terms given by the overseas manufacturer.
Cancellation of an order
In the case that an order has not shipped or been processed; the complete/ partial order can be canceled for a full refund (shipping & tax included). This will also apply to special orders as long as the product hasn't been processed or shipped inbound; please contact us to verify. Please be courteous and notify us ASAP if this is the case.
All special orders CAN NOT be canceled or refunded for any reason. Once the order has been processed or shipped inbound there is no return from the manufacturer. We will notify you when an order is a special order prior to processing your order.
Shipping & Delivery
Some packages shipped may or may not require signatures for package release. In the case a package requires a signature and can not be signed for, the carrier will have package pick up locations if you are unable to sign for the package. In the case the item is returned due to negation or unavailability, you will be responsible for the return shipping costs and pay a 25% restocking fee. These fees will be charged to your account on file.
KAMI SPEED DOES NOT REFUND SHIPPING CHARGES
In the event that the product you ordered is sent either incorrectly or processed wrong by Kami Speed, we will arrange for the package to come back to us and ship out a replacement. We will evaluate the situation before we determine the shipment was incorrect.
To return an item back to us, please do the following:
Contact Customer Service to receive a RMA number. All packages returned without a Returned Merchandise Authorization number will be refused.
Package the item up in original packaging unless deemed unusable.
* Include the UNUSED parts and any additional information that was included.
* Include a copy of your receipt or packing slip.
* Write a brief description of the problem with the product.
* If you have a receipt for the return shipping include as well.
* We DO NOT except any freight collect packages.
Once we have received the above information we will notify you via email or phone and let you know the status.