Find quick answers to your questions below...
Order Status
1- Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

2- How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

3- How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

4- My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

5- An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

6- My product is missing parts.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

7- When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account
  • 1- How do I create an account?
  1. Click the "My Account / Order Status" link at the top right side of our site.
  2. Enter your email address.
  3. Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

2- How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

3- How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

4- I forgot my password.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

5- How do I return my product?

Please see Shipping and Returns for more information.

6- I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

7- What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

8- When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Shipping and Returns
1- Shipping and Return Policies

To provide faster delivery and turn around time; Kami Speed ships products out from different warehouses throughout the United States. Usually averaging 1-3 business days for processing before shipping. Depending on the package, we ship using different carriers according to the item's location, content, and size. All orders made after 3:00pm ET will be shipped or processed the next business day.

Insurance & Damage

All products are insured for its value and packed well for precaution; however, accidents may happen. In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify Kami Speed within 5 days of receiving your order. If these steps are not followed, your shipment may not be able to be a candidate for the insurance claim.

  • Take pictures of the damaged product and all of its content and send them to us via this FORM
  • Keep the product and its original packaging as it arrived.
  • Make a list of the damaged or lost item(s).
  • DO NOT send the product back to us; once we received the information listed above we will file a damage claim with the shipper. Once a damage claim is filed, the carrier will pick up the product for return or inspection; a replacement will be sent after claim return confirmation.
Shipping Rates

The Shipping Rates shown at time of checkout are dimensional rates only. Sometimes these rates may be off due to size and shipping location and so final adjustments may be needed. In the case any shipment adjustments may be needed, we will contact you for the difference in shipping charges. International orders (Outside the USA) are not automatically processed as we may require additional information from you. Furthermore, final shipping cost may be adjusted depending on current international shipping rate (we will contact you before the order is processed if this is the case).

Return of an item
Please contact us via e-mail at Customer Service or call 1-800-821-KAMI to receive an RMA # prior to mailing the product back. We will not accept returns without an RMA Number. Furthermore, please note that returns will only be accepted as long as the disclaimer below in met:

DISCLAIMER: By purchasing through Kami Speed, you agree to all of our terms listed on www.kamispeed.com. All performance products are for off-road and/or competition use only. Please consult your local authority before installing/using any performance parts for legality in street use. Kami Speed assumes no liability for parts sold. All warranties are subject to approval by the manufacturer and will be taken care of with the manufacturer accordingly.

Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. If a product is ordered and not wanted, the UNUSED item can be returned within 30 days. Kami Speed does not cover return shipping unless otherwise noted. Once the product is returned you have two options for your refund:

  1. You may have your purchase refunded back on your original payment method. In this case, please know that the initial shipping is not refundable (free shipping items still incur shipping charges which HAVE to be deducted on a return). All items wanting to be returned MUST be reported within 30 days of the original invoice date.

  2. If you are still browsing and want an alternate product we can keep the full amount (product cost and initial shipping charges) as Kami Speed store credit. This is the only case where we can refund shipping to you. Please note it is still the customers job to cover return shipping to us.

Returns on price match items will incur a 25% restocking fee.

Cancellation of an order

In the case that an order has not been processed; the complete/ partial order can be canceled for a full refund (shipping & tax included). This will also apply to special order and backorder items as long as the order has not been processed (see special orders and backorders). Please be courteous and notify us ASAP if you wish to cancel any order/s that were recently placed.

Special Orders

All special orders CAN NOT be canceled or refunded for any reason. Once the order has been processed or shipped inbound there is no return from the manufacturer. We will notify you when an order is a special order prior to processing your order.

BackOrders

All pre-approved backordered or pre-ordered item/s will be subject to a 5% cancelation fee of the total value of the item/s plus shipping. This fee becomes active after a written consent is replied via email to wait for the backorder item or when the processing time notified via email elapses (2 business days after backorder email is sent). In order to prevent any backorder related issues, we utilize a read email software to inform us the sent email has been read. Using this read email software, we can safely assume that the read backordered email is understood and your order is ok to process even though no written reply was given. Any cancelations after this will be subject to the 5% backorder cancelation fee.

Shipping & Delivery

Some packages shipped may or may not require signatures for package release. In the case a package requires a signature and can not be signed for, the carrier will have package pick up locations if you are unable to sign for the package. In the case the item is returned due to negation or unavailability, you will be responsible for the return shipping costs and pay a 25% restocking fee. These fees will be charged to your account on file.

KAMI SPEED DOES NOT REFUND SHIPPING CHARGES

In the event that the product you ordered is sent either incorrectly or processed wrong by Kami Speed, we will arrange for the package to come back to us and ship out a replacement. We will evaluate the situation before we determine the shipment was incorrect.

To return an item back to us, please do the following:

Contact Customer Service to receive a RMA number. All packages returned without a Returned Merchandise Authorization number will be refused. Package the item up in original packaging unless deemed unusable.

  • Include the UNUSED parts and any additional information that was included.
  • Include a copy of your receipt or packing slip.
  • Write a brief description of the problem with the product.
  • If you have a receipt for the return shipping include as well.
  • We DO NOT accept any freight collect packages.

Once we have received the above information we will notify you via email or phone and let you know the status.

2- Product's Warranty

All products come with the warranty that is applied directly by the manufacturer. Kami Speed DOES NOT offer any type of product warranty, nor are we responsible for product failures or failures due to installation. Any manufacturer warranty claim/s will have to be dealt directly with the manufacturer. Please check directly with the manufacturer for further details on product warranty.

Some imported items may have a limited manufacturer warranty. In this case, please inquire to determine if your overseas item may be covered under a limited manufacturer warranty. As with US manufacturers, we will only serve as a mean of communication; however, we will not be responsible for any warranty terms given by the overseas manufacturer.

3- International Shipping

Do you ship to my country?

Yes, we ship all over the world using USPS, DHL, FedEx, or UPS according to size and weight of the box. Shipping rates given does not include duties and taxes, as these will be charged by your countries customs and border protection. If you can't see a shipping rate to your location or our rates seem to high, please contact support@kamispeed.com.

What are my payment choices?

We accept Wire Transfer, Western Union, and PayPal/ Credit Card (Canada & UK Only) for International Orders. Please contact us via e-mail for further questions.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. However, shipping rates may not appear for your location or it may show as been to high. For the lowest possible international shipping rate or to ship to a country that is not listed, please contact us via e-mail. We will ship your order shortly after we receive payment from you according to stock status.

What is the return policy?

Please see our Shipping & Return Policies for complete details regarding our return policy.

Guarantees
1- Why Buy From KamiSpeed.com

For the ultimate appreciation, we've got you covered with our "100% R.E.A.L" Guarantee.

100% Genuine Products

Every single product that you purchase from Kami Speed, is bought directly from the manufacturer/distributor to ensure that you get a 100% genuine product.

Risk Free Shopping

Any product/s delivered defective from factory will be replaced at no additional cost to you. We also take the liberty to insure all items so that not even the shipping company can stand in our way from delivering you a new working product.

Easy Returns

All In Stock items can be returned within 30 days after the product has been delivered. We just ask that you keep the product brand new in the box, so that the next guy can enjoy a brand new product/s as well. Don't worry, we won't ask you a million questions.

Appreciation Program

No gimmicks here, we'll give you store credit for every item purchased from us. So the more you buy, the more you save down the road. It's our way of saying arigato! or thank you!

Quick Appreciation Program Details! click here for more details
  • Quick Appreciation Program Details!
  • 50points = $1; Minimum points needed to redeem is 500.
  • Redeemable via online shopping only
Low Price Guarantee

It is our commitment to provide you with the best price possible. We value your business and strive to keep our prices low, so you can keep on modding!

Meet these criteria's and you got a price match!
  • Applies to new order/s only.
  • Clearance, auctions, and group buys are not valid.
  • Price match from direct brick & mortar resellers.
2- Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Pricing and Billing
1- Do I have to pay sales tax?

You only have to pay sales tax if you are located in the state of Florida.

2- I have a question on my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

3- I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

4- When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

5- When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s). Special order items and backorders will be charged within 24 hours after you submit your order.

Buyer's Guide
1- How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

2- How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, along with the filters generated after a category is chosen or keyword is searched. (2) type a keyword into the SEARCH box on the upper right corner. If you have any trouble locating a product, feel free to contact customer service for assistance.

3- How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

4- How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

5- How do I install my product that came with Foreign Instructions?

Unfortunately, since many of the products we sell are imported from overseas they do not include English instructions, but may sometimes include picture illustrations. The type of instructions offered by the product sold is solely up to the manufacturer's discretion and it's completely out of our hands. When needed we can provide additional help by providing alternative instructions via DIY write ups, or how to videos from similar products whenever available. As always, we recommend most products to be installed by a professional.

Additional Support
1- Employment

Website Administrator-

Job Description:

We are looking for someone to assist the company in website maintenance and social media marketing. This includes online company/ product promoting, updating online catalog, graphic designing, and continually analyzing & upgrading website for maximum performance. We need someone that works fast and efficient; yet, pays attention to detail and takes pride in their work. Car enthusiast is a must!

Job Functions:

Data Entry, Graphic/ Web Design, Blogging, Advertising, Research and Comparisons

Required Skills:

60wpm, Excel, Photoshop, Illustrator, Basic Web Design (HTML, CSS, etc)

Additional Information:

Self-Motivated, Great Communication Skills, Friendly-Positive Attitude, Attention to Detail is Key, Computer Skills (Outlook, Excel, Word, Etc)
Compensation: $9-$12/hour
Full Time/Part Time: Part Time

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
Shipping, Returns, & Warranties
International Shipping
Guarantees
Why Buy From KamiSpeed.com
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
Employment
How do I contact you?